1. Introduction

Primo Results ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our marketing services.

We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Contact Information

Data Controller: Primo Results
Email: info@primoresults.co.uk
Contact Page: https://primoresults.co.uk/contact

3. Information We Collect

3.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, and job title when you contact us or request our services

• Communication Data: Messages, emails, and other communications you send to us

• Service Information: Details about your marketing needs, business objectives, and preferences

• Payment Information: Billing details and payment information (processed securely through third-party payment processors)

3.2 Information Collected Automatically

• Website Usage Data: Pages visited, time spent on pages, click-through rates, and navigation patterns

• Technical Information: IP address, browser type, operating system, device information, and referring websites

• Cookies and Tracking Data: Information collected through cookies and similar technologies (see our Cookie Policy)

3.3 Third-Party Information

• Social Media Data: Information from social media platforms when you interact with our social media presence

• Marketing Data: Information from marketing platforms and analytics tools to improve our services

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Service Provision

• Providing marketing services and consultations

• Communicating about your projects and campaigns

• Delivering reports and performance analytics

• Managing client relationships and accounts

4.2 Business Operations

• Processing payments and managing billing

• Responding to inquiries and support requests

• Improving our services and website functionality

• Conducting market research and analysis

4.3 Marketing and Communications

• Sending newsletters and marketing updates (with your consent)

• Promoting relevant services and industry insights

• Inviting you to events, webinars, or surveys

4.4 Legal and Compliance

• Complying with legal obligations

• Protecting our rights and interests

• Preventing fraud and ensuring security

5. Legal Basis for Processing

We process your personal information based on:

• Contract Performance: To fulfill our service agreements with you

• Legitimate Interests: For business development, marketing, and operational improvements

• Consent: For marketing communications and non-essential cookies

• Legal Obligation: To comply with applicable laws and regulations

6. Information Sharing and Disclosure

6.1 Service Providers

We may share your information with trusted third-party service providers who help us deliver our services, including:

• Cloud hosting and storage providers

• Email marketing platforms

• Analytics and tracking services

• Payment processors

• Professional advisors (lawyers, accountants)

6.2 Legal Requirements

We may disclose your information if required by law, court order, or regulatory authority, or to protect our rights, property, or safety.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

7. International Transfers

Some of our service providers may be located outside the UK and EEA. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK authorities

• Standard contractual clauses

• Binding corporate rules

• Certification schemes

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal obligations

• Resolve disputes and enforce agreements

Generally, we retain:

• Client data for the duration of our relationship plus 7 years for financial records

• Marketing data until you opt out or we determine it's no longer needed

• Website analytics data for up to 26 months

9. Your Rights

Under UK GDPR, you have the following rights:

9.1 Access and Portability

• Request access to your personal information

• Receive a copy of your data in a structured, machine-readable format

9.2 Correction and Deletion

• Request correction of inaccurate information

• Request deletion of your personal information (subject to legal obligations)

9.3 Processing Restrictions

• Object to processing based on legitimate interests

• Restrict processing in certain circumstances

• Withdraw consent for consent-based processing

9.4 Marketing Communications

• Opt out of marketing emails at any time

• Update your communication preferences

To exercise these rights, contact us at info@primoresults.co.uk or visit https://primoresults.co.uk/contact.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality

• Analyze website performance

• Personalize your experience

• Deliver targeted advertising

For detailed information about our cookie usage, please refer to our Cookie Policy.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest

• Regular security assessments and updates

• Access controls and staff training

• Secure data backup and recovery procedures

12. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

13. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to these external sites, and we encourage you to review their privacy policies.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through our website.

15. Complaints

If you have concerns about how we handle your personal information, you can:

1. Contact us directly at info@primoresults.co.uk

2. File a complaint with the Information Commissioner's Office (ICO):

   • Website: www.ico.org.uk

   • Telephone: 0303 123 1113

   • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

16. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

Primo Results
Email: info@primoresults.co.uk
Contact Form: https://primoresults.co.uk/contact